Frequently Asked Questions
Everything you need to know about your Mockberg experience.
What materials are Mockberg watches and jewelry made of?
Our watches are crafted with high-quality 316L stainless steel and genuine leather straps. Our jewelry is primarily made from gold-plated stainless steel or silver, designed to be durable and stylish for everyday wear.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international orders. Shipping costs are calculated at checkout, with free shipping available on orders above a certain threshold.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be in their original, unused condition with all protective packaging and tags intact to qualify for a full refund.
Do Mockberg watches come with a warranty?
Yes, every Mockberg watch comes with a 2-year international warranty from the date of purchase. This covers manufacturing defects related to the movement, hands, and dial.
Are the watches water-resistant?
Mockberg watches generally have a water resistance rating of 3 ATM. This means they are splash-resistant but should not be worn while swimming, showering, or diving.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing in select regions.